Frequently Asked Questions

Click on the questions below to view the answers to them. If you are unable to find the help you need here, feel free to email us your enquiry.

Q. How many times can a cartridge be refilled? Q. How far should I insert the HipFill Port? Q. Can I refill my dried HP78/23/17/41 cartridge? Q. How to know if my cartridge is still refillable? Q. Can the ink inside the port be reused? Q. How do I know if my cartridge is dried out? Q. Why does a cartridge print white horizontal lines? Q. Why does a printhead get clogged? Q. What should I do if the printhead is clogged with ink residue? Q. How can I prevent the printhead from burning out?